Shipping & Returns

Shipping and return information - sparklemonde.com

How much does it cost to ship the products I order in Hungary?

We ship every order for free if you order to Hungary.

How much does the shipping cost to the EU countries?

Below HUF 50 000 order value the cost of shipping to other EU countries is HUF 3 000, while above that threshold, the shipping is free.

Do you have international shipping?

Yes, we have. You can place an order from anywhere in the world. We fulfill the international shipping orders with FedEx.

How much does the international shipping cost?

Below HUF 100 000 (aprx. 320 EUR) order value the cost of the FedEx international shipping is HUF 9.900 (aprx 30EUR), while above that threshold, the international shipping is free.

Which carrier do you ship with?

All our EU orders are shipped by GLS - https://gls-group.eu/HU/hu/home

The international orders are shipped by FedEx

 

Which countries do you ship to?

We ship to all countries.

For how long does the shipping takes to Hungary?

Since all our products are on stock in are warehouse in Budapest the shipping time is only between 2-3 business days to Hungary.

For how long does the shipping takes to the EU countries?

Shipping abroad might take the package 2-6 business days to arrive depenting on your country.

For how long does the international shipping takes outside the EU?

The FedEx international shipping might take the package 2-5 business days to arrive depenting on your country.

From where do you ship from?

We ship all our products from Budapest, Hungary, EU.

How does import taxes and duties calculated?

Outside the European Union product prices displayed are exclusive of all local taxes and duties that may be due. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be.

 

Return policy

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

You have 14 days from the arrival of your products to decide to return them. 

Returns from Hungary: We offer free and easy returns to all our customers in Hungary. If you would like to return your ordered product from Hungary we will organize the pickup and the shipping for you free of charge. Please send us an email to spark@spark-le-monde.com. In the email please indicate the pick up addres, your email, mobile phone number and name. We can organize the returns from the next business day you write to us. You only have to put the product in the box you received it, close it and tape it properly. The carrier picking up the boxed product will put the necessary shipping label to the box, you do not have to print anything. After we receive the product in the right condition your refund will be completed via the original payment method.

Returns from the European Union and other countriesIf you would like to return your ordered product from outside Hungary please send us back the products to our address in Hungary: HUNGARY 1095 Budapest, Tinodi utca 6. sparklemonde.com. You have 14 days to decide to return your ordered product. After we receive the product in the right condition your refund will be completed via the original payment method.

Returned items must comply with our returns policy:

  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

  • Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.

  • When trying on footwear, please take care not to mark the soles or damage the shoe box.

  • Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.

  • Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.

  • Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.